Returns & Refunds

Returns & Refunds

Last updated: August 2026

We stand fully behind the quality of every Oselia product. If you're not completely in love with your order, we'll make it right.

30-Day Return Window You have 30 days from the date of delivery to request a return. Items must be in their original condition and packaging. We do not accept returns on items that have been damaged through misuse.

How to Start a Return Simply email us at oselia.customerservice@outlook.com with your order number and a brief description of the issue. We'll respond within 2 business days with return instructions. You do not need to return the item before we process your refund in many cases — we'll assess this on a case-by-case basis.

Refunds Once your return is approved, refunds are processed to your original payment method within 5–7 business days. You'll receive an email confirmation when the refund is issued. Processing time may vary depending on your bank or card provider.

Damaged or Defective Items If your product arrives damaged or stops working within 30 days of delivery (excluding damage from improper use or environmental factors as outlined in our Safety Disclaimer), we'll send you a replacement at no cost. Just email us a photo and we'll sort it immediately.

Exchanges We don't currently offer direct exchanges. If you'd like a different product, return the original and place a new order.