Terms of service

Terms of Service
Last updated: August 2026

Welcome to Oselia. By accessing our website and placing an order, you agree to the following terms. Please read them carefully.

1. General
These Terms of Service apply to all customers and visitors of the Oselia online store. We reserve the right to update these terms at any time. Continued use of our store constitutes acceptance of any changes.

2. Products & Orders
We reserve the right to limit quantities, refuse orders, or discontinue products at any time. Product images are for illustrative purposes — slight variations in color or appearance may occur. Prices are listed in Canadian dollars and are subject to change without notice. We reserve the right to cancel any order due to pricing errors, suspected fraud, or stock unavailability, and will issue a full refund in such cases.

3. Shipping
Estimated delivery times are provided in good faith but are not guaranteed. Delays caused by carriers, customs, or circumstances outside our control are not grounds for a refund. Please refer to our Shipping Policy for full details.

4. Returns & Refunds
All return and refund requests are handled in accordance with our Returns Policy. We are not responsible for return shipping costs unless the item arrived damaged or defective.

5. Safety & Liability
We design our Oselia products with your ultimate relaxation and safety in mind. To ensure you have the best possible experience, we kindly ask that you use your products safely, responsibly, and as intended.

While these issues obviously don't happen often at all, in the small case that they might, we want to make sure everyone is safe and secure — because that's what matters most. Because every home environment is entirely unique, Oselia cannot be held liable for incidents resulting from environmental factors or circumstances outside of our direct control.

By purchasing and using our products, you agree that Oselia is not legally responsible for any property damage, personal injuries, or hazards — such as electrical shocks, fire, or battery malfunctions — that may occur due to the following:

  • Water and Liquids: Accidental water exposure, liquid spills, or excess moisture on or near the electronic components.
  • Household Electrical Systems: Faulty home wiring, power surges, or the use of incompatible electrical outlets and third-party adapters.
  • Improper Care: Unauthorized modifications, dropping the product, or physical damage to the internal battery and circuitry.

We kindly remind you to keep your electronics away from water and to use them only in safe, dry environments. Proper care ensures your Oselia products remain a beautiful and peaceful addition to your sanctuary for years to come.

6. Intellectual Property
All content on this website — including logos, product images, copy, and branding — is the property of Oselia and may not be reproduced or used without written permission.

7. Limitation of Liability
To the fullest extent permitted by law, Oselia's total liability for any claim arising from your purchase shall not exceed the amount you paid for the product in question. We are not liable for indirect, incidental, or consequential damages of any kind.

9. Contact
If you have any questions about these terms, please reach out to us through our store contact page.